“I am the hiring manager for this posting and I love mentoring people interested in UX and will be working very closely with this intern.” — Niveen

Product Design Research Intern

  • LOCATION: SAN MATEO, CA, USA
  • TEAM: PRODUCT DESIGN
  • ROLE TYPE: INTERN
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv.
The Role
The UX Research team is part of the larger Product Design Team. Together we work on shaping, designing, and defining unique, user-centered experiences for our customers. We work closely with product managers and engineering to make sure that what we are building is answering real customer needs.
As an intern on this team, you will have a meaningful and tangible impact on UX research studies from start to finish (from data collection to final reporting). It will also be a great opportunity to explore what a career in UX design, UX research, or UX recruiting would look like!

You Will:

  • Partner closely with Lead UX researcher to assist in conducting design studies and research sessions
  • Be the logistics guru for all studies- partaking in the selection of participants and owning the set up for these studies
  • Take extensive notes during research sessions that will enable you to draw impactful insights
  • Analyze and aggregate this data to create action oriented reports
  • Present your findings to our UX and Design leaders
  • Work cross functionally within Medallia, partnering with product and marketing teams

Minimum Qualifications

  • Currently pursuing a BS or BA as an undergrad at a four year university
  • Strong written communication and interpersonal skills

Preferred Qualifications

  • Majors: Anthropology, Psychology, Writing, Design or HCI
  • Strong organization skills
  • Interest in learning about the UX design process
  • Passionate about problem solving
  • Ability to prioritize multiple projects while staying organized

At Medallia, we don’t just accept difference – we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.

 

Application Link: https://www.medallia.com/open-positions/opportunity/?gh_jid=fe634036-3e46-4294-9370-a7c2a3c8eb25

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