LendingClub in San Francisco is hiring a Senior Design Researcher to join our research team or 4.

Please message me with any questions!

Thanks,

Elizabeth

What You’ll Do

Define, plan, conduct, and analyze user research in a fast paced, agile software development environment

Conduct user research using a wide variety of qualitative and quantitative research methods

Collaborate with and lead research-focused conversations with stakeholders, including experience Design team members, Product Managers, Engineers and business to identify and prioritize opportunities

Act as a champion for identification of our customers’ needs and goals

Evangelize the voice of the customer through your participation in strategic design research, usability studies, workshops, and online experiments (A/B testing)

Engage as a strategic partner and proactively identify new opportunities for delivering actionable customer insights and great customer-centered and business results

You – Requirement

Hold a BS, or preferably Masters, in Human-Computer Interaction, Cognitive Science or related field

Have an insatiable and demonstrated curiosity to answer the question “why?”

Navigate complexity and ambiguity well and successfully get to the core questions that need to be answered

Are a customer-focused thinker with 5+ years experience leading user experience design research for consumer web products

You demonstrate proven success leading user research projects with demonstrated impact across methodologies

Have experience with several of the following: ethnographic research, longitudinal research (e.g. diary studies), survey design , benchmarking, lab-based user testing, in depth customer interviews, iterative prototype testing, or concept testing

Excellent communication, presentation, interpersonal, and analytical skills with the ability to adjust your approach to accommodate your audience

Comfortable leading efforts with minimal supervision

Apply the latest lean UX methodologies and keep up to date on your craft and practice

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