LendingClub in San Francisco is hiring a Senior Design Researcher to join our research team or 4.
Please message me with any questions!
Thanks,
Elizabeth
What You’ll Do
Define, plan, conduct, and analyze user research in a fast paced, agile software development environment
Conduct user research using a wide variety of qualitative and quantitative research methods
Collaborate with and lead research-focused conversations with stakeholders, including experience Design team members, Product Managers, Engineers and business to identify and prioritize opportunities
Act as a champion for identification of our customers’ needs and goals
Evangelize the voice of the customer through your participation in strategic design research, usability studies, workshops, and online experiments (A/B testing)
Engage as a strategic partner and proactively identify new opportunities for delivering actionable customer insights and great customer-centered and business results
You – Requirement
Hold a BS, or preferably Masters, in Human-Computer Interaction, Cognitive Science or related field
Have an insatiable and demonstrated curiosity to answer the question “why?”
Navigate complexity and ambiguity well and successfully get to the core questions that need to be answered
Are a customer-focused thinker with 5+ years experience leading user experience design research for consumer web products
You demonstrate proven success leading user research projects with demonstrated impact across methodologies
Have experience with several of the following: ethnographic research, longitudinal research (e.g. diary studies), survey design , benchmarking, lab-based user testing, in depth customer interviews, iterative prototype testing, or concept testing
Excellent communication, presentation, interpersonal, and analytical skills with the ability to adjust your approach to accommodate your audience
Comfortable leading efforts with minimal supervision
Apply the latest lean UX methodologies and keep up to date on your craft and practice
