User Researcher

Multiple: TX-Dallas | FL-Tampa | CA-Los Angeles | MI-Detroit | NY-New York

Full time employee

3+ years experience preferred

Contact “” for referral

Job description:

Job Category PwC Labs Technology
Line of Service Internal Firm Services
Level Senior Associate
Specialty/Competency IFS – Internal Firm Services – Other
Industry/Sector Not Applicable
Job Type Regular
Time Type Full time
Government Clearance Required No
Available for Work Sponsorship No
Travel Requirements Up to 20%
Job ID 193600WD
Location(s) TX-Dallas | FL-Tampa | CA-Los Angeles | MI-Detroit | NY-New York
Commercialization develops and manages the process of bringing PwC Labs technology capabilities and platforms to market. The Commercialization scope includes assessing product market fit and developing sales, market brand, customer success support, to drive ROI of PwC Labs assets.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them to deliver results.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Use a broad range of tools and techniques to extract insights from current industry or sector trends.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm’s code of ethics and business conduct.

PwC Labs Product Experience team will help drive a strategic transformation which is focused on bringing cutting edge technologies to the firm. This effort impacts the efficiency and effectiveness of our business processes across Lines of Services. This role will combine strategic thinking with research and data analytics to drive insights for increasing adoption of new technologies, and will provide access to how new innovations are being built within the firm.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
3 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Knowledge/Skills:

Demonstrates thorough abilities and/or a proven record of success as a team leader by:

Researching and analyzing pertinent customer insight data;
Designing and conducting in-depth analysis of qualitative and quantitative results to uncover actionable insights relevant to our user experience and business objectives;
Selecting appropriate analytical techniques for the problem at hand;
Developing customer/user experience strategies;
Communicating insights effectively and providing recommendations tailored to the needs of different stakeholders to drive action; and,
Empowering stakeholder groups to drive adoption.
Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, identifying and addressing of business and client needs including:

Leading the continual development, prioritization, tracking, and implementation of CX goals and strategy;
Partnering closely with other workstreams to ensure that the customer’s voice and feedback is central to decision making and communications;
Managing overall project management function and early identification of risk and issues;
Leveraging writing and verbal communication skills in order to explain, sell and defend ideas;
Working independently to resolve issues, coordinating with leadership or subject matter experts when necessary;
Leading, managing, and coaching resources including performance management; and,
Managing ongoing strategy and drive change by collaborating with leadership.”


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